Shipping policy

Last Updated: July 13, 2026

Thank you for shopping with Miji Mystique.

This Shipping Policy explains how Synclusive Innovation Private Limited, operating under the trade name Miji Mystique ("Miji Mystique", "we", "our", or "us"), processes and delivers orders placed through www.mijimystique.com.

By placing an order on our Website, you agree to this Shipping Policy.

1. Shipping Locations

We currently ship to most serviceable locations across India.

At this time, international shipping is not available.

2. Order Processing

Orders are generally processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons, promotional events, or unforeseen operational circumstances, order processing may take longer than usual.

3. Estimated Delivery Time

Estimated delivery timelines are as follows:

  • Metro Cities: 3–5 business days
  • Other Cities & Towns: 5–8 business days
  • Remote or Rural Areas: Up to 8–10 business days

These timelines are estimates only and may vary depending on courier operations, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

We offer free standard shipping across India on eligible orders unless otherwise stated during checkout.

Any applicable shipping charges, if introduced for specific products, locations, or promotional campaigns, will be clearly displayed before payment.

5. Cash on Delivery (COD)

Cash on Delivery (COD) may be available for selected serviceable pin codes.

COD availability depends on our logistics partners and may change without prior notice.

If COD is available for your location, the option will appear automatically during checkout.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via email and/or SMS containing your tracking details.

You may use the tracking link provided to monitor your shipment's progress.

7. Delivery Delays

While we strive to deliver orders within the estimated timeframes, delays may occasionally occur due to factors beyond our reasonable control, including but not limited to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Transportation disruptions
  • Courier partner delays
  • High order volumes during promotional periods

In such cases, we will make reasonable efforts to keep you informed regarding your shipment status.

8. Failed Delivery Attempts

Please ensure that the shipping address and contact details provided during checkout are accurate.

If delivery cannot be completed due to an incorrect address, recipient unavailability, refusal to accept the package, or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch where applicable.

9. Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or contains the wrong product, please notify us within 7 days of delivery.

Please include:

  • Your Order Number
  • Clear photographs or videos of the product.
  • Photographs of the outer packaging.
  • Photographs of the shipping label (if applicable).

Our customer support team will review your request and provide an appropriate resolution in accordance with our Refund & Replacement Policy.

10. Delivery Acceptance

Ownership and responsibility for the order pass to the customer upon successful delivery to the shipping address provided during checkout.

Please inspect your package upon delivery and report any issues within the specified reporting period.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our operations, shipping partners, or legal requirements.

The updated version will be posted on this page together with the revised "Last Updated" date.

12. Contact Information

If you have any questions regarding shipping or your order, please contact us:

Legal Entity: Synclusive Innovation Private Limited
Brand Name: Miji Mystique
Website: www.mijimystique.com
Email: contact@mijimystique.com
Business Address: C-218, First Floor, Sector 63, Noida, Uttar Pradesh 201301, India
Customer Support (WhatsApp): +91 9310367830