Privacy policy

Last Updated: July 13, 2026

This Privacy Policy explains how Synclusive Innovation Private Limited, operating under the trade name Miji Mystique ("Miji Mystique", "we", "our", or "us"), collects, uses, stores, shares, and protects your personal information when you visit www.mijimystique.com, place an order, or otherwise interact with our website.

Your privacy is important to us. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Personal Information

Information you voluntarily provide, including:

  • Full name
  • Email address
  • Mobile phone number
  • Billing address
  • Shipping address

Order Information

When you place an order, we may collect:

  • Products purchased
  • Order value
  • Order history
  • Transaction details
  • Shipping information
  • Payment status

Important: Miji Mystique does not store your complete debit card, credit card, UPI PIN, CVV, or net banking credentials. Payments are processed securely through trusted third-party payment providers.

Account Information

If you create an account with us, we may collect:

  • Login credentials
  • Account preferences
  • Order history
  • Saved addresses

You are responsible for maintaining the confidentiality of your account credentials.

Technical Information

When you browse our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Time zone
  • Pages visited
  • Time spent on our website
  • Referral website
  • Clickstream information
  • Cookie identifiers

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Deliver products to your shipping address.
  • Process payments securely.
  • Send order confirmations and shipping updates.
  • Respond to customer support requests.
  • Improve our website and customer experience.
  • Detect and prevent fraud, abuse, or unauthorized transactions.
  • Maintain internal business records.
  • Comply with applicable legal and regulatory obligations.
  • Analyze website performance and customer preferences.
  • Send promotional emails or marketing communications where you have chosen to receive them.

3. Sharing of Personal Information

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may be shared only with trusted service providers when necessary to operate our business, including:

  • Payment gateway providers
  • Shipping and logistics partners
  • Website hosting providers
  • Analytics providers (such as Google Analytics)
  • Advertising platforms (such as Google Ads and Meta Ads)
  • Customer communication and email service providers, where applicable

We may also disclose information:

  • When required by applicable law or legal process.
  • To comply with regulatory obligations.
  • To protect our legal rights or investigate fraud.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Keep the website functioning properly.
  • Remember your preferences.
  • Improve website performance.
  • Analyze visitor behavior.
  • Measure advertising effectiveness.
  • Provide a better shopping experience.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

5. Third-Party Services

Our website may use trusted third-party service providers, including:

  • Payment processing providers
  • Shipping and logistics providers
  • Google Analytics
  • Google Ads
  • Meta Pixel and Meta Ads
  • Other technology providers necessary to operate our online store

These third parties process information in accordance with their own privacy policies.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill customer orders.
  • Provide customer support.
  • Maintain accounting and business records.
  • Comply with legal, tax, and regulatory obligations.
  • Resolve disputes.
  • Enforce our agreements.

When information is no longer required, we take reasonable steps to securely delete or anonymize it where appropriate.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we use commercially reasonable security measures, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Marketing Communications

If you subscribe to our newsletter or choose to receive promotional communications, we may occasionally send updates regarding new products, offers, and promotions.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

Transactional communications relating to your orders may still be sent.

9. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your information where legally permissible.
  • Withdraw consent where applicable.
  • Opt out of promotional communications.

To exercise any of these rights, please contact us using the details below.

10. Children's Privacy

Our website is intended for individuals who are at least 18 years of age or who are using the website under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children.

11. International Data Transfers

If your information is transferred or processed outside your jurisdiction, we will take reasonable steps to ensure that it remains protected in accordance with applicable data protection laws.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

The updated version will be posted on this page together with the revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or the way your personal information is handled, please contact us:

Legal Entity: Synclusive Innovation Private Limited
Brand Name: Miji Mystique
Website: www.mijimystique.com
Email: contact@mijimystique.com
Business Address: C-218, First Floor, Sector 63, Noida, Uttar Pradesh 201301, India
Customer Support (WhatsApp): +91 9310367830