Refund policy
Returns & Refunds Policy – Miji Mystique
Last updated: 1st March 2025
At Miji Mystique, your satisfaction is our priority. Please review our return and refund policy below to understand your rights and the process for returns.
🔁 Return Eligibility
We accept returns only under the following conditions:
Item is damaged, defective, or incorrect
Product is unused and in its original packaging
Return request is made within 7 days of delivery
Due to hygiene and safety reasons, opened or used products cannot be returned.
📦 How to Request a Return
To initiate a return:
Log in to your account at https://mijimystique.com
Go to ‘My Orders’
Select the relevant order
Click ‘Request Return’ and follow the steps
Please ensure your return request is submitted within 7 days of delivery.
For assistance, contact us at:
📧 contact@mijimystique.com
💸 Refunds
Once we receive and inspect the returned item, you will be notified of the status of your refund.
If approved, the refund will be processed within 5–7 business days
Refunds will be credited to the original method of payment
🚫 Non-Returnable Items
We do not accept returns for the following:
Opened or used serums
Items not returned in their original packaging
Return requests made after 7 days of delivery
📞 Need Help?
Have questions about your return?
Email us at contact@mijimystique.com or reach us on WhatsApp at +91 120 410 8678